Fulfillment Policy

Pythagora Technologies fulfills orders and processes payments made via Stripe. By using our services, you agree to comply with the following terms and conditions regarding payment and fulfillment.

Terminology

The following terminology applies to these Terms and Conditions, Privacy Policy, and all Agreements:

• "Client," "You," and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions.
• "The Company," "Ourselves," "We," "Our" and "Us," refers to Pythagora Technologies.
• "Party," "Parties," or "Us," refers to both the Client and ourselves.

Fulfillment Policy

At Pythagora, we are committed to delivering high-quality services in a timely manner. Our services involve providing access to our Pythagora Pro platform, where clients can use tokens for various LLM models provided by companies such as OpenAI and Anthropic. Our services are billed via Stripe in U.S. Dollars. The services are delivered electronically, and fulfillment is considered complete when the client gains access to the platform or token credits they've purchased.

Delivery Policy

Once a payment is processed via Stripe, you will receive immediate access to your purchased tokens for use on the Pythagora Pro platform. For prepaid users, the number of tokens purchased will be credited to your account, which can be used to access the AI models. For subscription-based users, the relevant monthly tokens will be provided at the start of each billing cycle.

Refund Policy

We understand that you may occasionally require a refund. Refunds may be considered under the following circumstances:

• Prepaid Users: If you have not yet used any of the tokens purchased and request a refund within 7 days of the initial purchase, we will consider a full refund. Once tokens have been used, no refunds will be granted.
• Subscription Users: If you cancel your subscription before the renewal date, you will not be charged for the next billing cycle. However, no refunds will be issued for the current cycle.

Exceptions

Refunds may not be issued if:

• You received the tokens or subscription as ordered but changed your mind after usage.
• You were informed of potential issues with the service prior to purchase.
• You failed to request a refund within 7 days of receiving the service.

Contact Information

For any inquiries or concerns regarding this Fulfillment Policy, please contact us through the following channels: